Terms of Service

Effective Date: 18 April 2025

These Terms of Service govern your use of the services provided by Positive Changes, operated by Daniela, offering CBT, EMDR, and Hypnotherapy both online and in person in London. By booking a session or using this website, you agree to the terms below.

If you have any questions, please contact:
Email: info@positivechanges.co
Phone: 07876 684 347

1. Services Provided

Positive Changes offers private, one-to-one therapy sessions, including:

  • Cognitive Behavioural Therapy (CBT)

  • Eye Movement Desensitisation and Reprocessing (EMDR)

  • Clinical Hypnotherapy

Sessions are available online or in person, and are tailored to the individual needs of each client.

2. Booking and Payments

Sessions last 50 minutes and are priced at £95.
Payment is required in advance via bank transfer or approved online payment methods.
You will receive confirmation once payment is received and the session is booked.

3. Cancellation Policy

Please provide at least 24 hours’ notice if you need to cancel or reschedule a session.
Sessions cancelled with less than 24 hours’ notice may be charged at the full rate.
Exceptions may be made for emergencies at the therapist’s discretion.

4. Confidentiality

All sessions are confidential, and your personal information will not be shared unless:

  • Required by law

  • There is a risk of harm to you or others

  • You give explicit written consent

Confidentiality is maintained according to the ethical standards of professional organisations including BACP, AREBT, and BABCP.

5. Record Keeping

Basic notes may be kept for therapeutic and legal purposes.
All records are stored securely and in line with data protection regulations.
For more details, please refer to the Privacy Policy.

6. Suitability for Therapy

Positive Changes offers support for mental health and emotional wellbeing but does not provide crisis services. If you are in immediate danger or require urgent mental health support, please contact emergency services or a crisis helpline.

7. Results Disclaimer

Therapy outcomes vary between individuals. While many clients experience positive results, no specific outcomes can be guaranteed. Progress depends on multiple factors, including client engagement, personal circumstances, and presenting issues.

8. Website Use

By accessing this website, you agree not to misuse, copy, or redistribute its content.
The information provided is for general guidance and does not replace professional or medical advice tailored to your individual situation.

9. Changes to These Terms

These terms may be updated from time to time. Any changes will be posted on this page, and your continued use of the services indicates your acceptance of the revised terms.