Effective Date: 18 April 2025
At Positive Changes, your privacy is taken seriously. This policy outlines how your personal data is collected, used, and protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Positive Changes is a private therapy service operated by Daniela, offering CBT, EMDR, and Hypnotherapy online and in person in London.
If you have any questions about this policy, please contact:
Email: [email protected]
Phone: 07876 684 347
We may collect the following types of personal information:
Name and contact details (email address, phone number)
Information you share via contact forms or during sessions
Medical history or therapy-related information (if relevant and consented)
Payment details (handled securely by third-party processors)
Website usage data (via cookies and analytics tools)
Your personal data is collected for the following purposes:
To respond to enquiries or appointment requests
To provide therapy services
To maintain records in line with professional and legal obligations
To monitor and improve website performance (non-identifiable data only)
To comply with professional and insurance requirements
We rely on the following lawful bases under UK GDPR:
Consent – when you provide personal data via forms or communication
Contract – to provide therapy services you request
Legal obligation – to maintain clinical records where required
Legitimate interest – for analytics and internal processes
All personal data is securely stored, whether in digital or physical format. Digital files are encrypted and password-protected. Paper notes are stored in locked cabinets. Confidentiality is maintained according to ethical standards and professional codes of conduct.
Your information is never sold or shared for marketing purposes. It may only be shared:
If required by law or safeguarding obligations
With your explicit written consent
Where there is a risk of serious harm to you or others
Approved third-party services (such as payment or hosting providers) are GDPR-compliant.
You have the right to:
Access your personal data
Request corrections to inaccurate data
Request deletion where legally appropriate
Restrict or object to processing
Request a copy of your data in a portable format
Withdraw your consent at any time
To make a request, please email [email protected].
This website uses cookies to improve your experience and to collect anonymous usage data. You can manage cookie preferences via your browser. For more details, see our Cookie Policy.
Therapy records are retained for at least 7 years after your final session, in accordance with legal and professional obligations. After this period, data is securely deleted or destroyed.
This policy may be updated periodically. Any changes will be reflected on this page with a revised effective date.
CBT, EMDR & Hypnotherapy for Anxiety and Trauma – Online in London & UK
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